The Client Grievance Policy at Akme Fintrade India Limited (AFIL) has been formulated in line with the Master Direction – Non-Banking Financial Company – Non-Systemically Important Non-Deposit taking Company (Reserve Bank) Directions, 2016 with an aim to reduce customer dissatisfaction. This policy is aimed at minimizing instances of customer complaints and grievances through proper service delivery and review mechanism and to ensure prompt redressal of customer complaints and grievances. For the purpose, AFIL also has a mechanism for timely and effective client grievance redressal.
There are different channels through which the clients can register their complaints with AFIL.
The Customers would be required to send their queries/ disputes/ requests to the Branch Officers/ Customer Care Executives of the Company. The Branch Officers/ Customer Care Executives would then forward those queries/ disputes/ requests to CRM department. These queries would then be received and solved by the CRM department.
In case, if the query requires to be further scaled up, then it would be directly sent to Head office. Customer Care Number 9594377377, also displayed at AFIL website. In writing at Mail id : care@aasaanloans.com
To, The Nodal Officer, Akme Fintrade (India) Limited, Akme Business Centre (ABC), 4-5, Subcity Centre, savina Circle Udaipur-313002 Contact no: 9594377377 AFIL is committed to providing the resolution within 10 (Ten) to 30 (Thirty) Working days.
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